Customer Analytics Manager
Date: 19 May 2025
Location: Alexandria Head Office, New South Wales, Australia
Company: Ampol
About Ampol
Powering better journeys, today and tomorrow.
Our company has always been about more than fuel. Fuel may be the foundation of our business, but our motivation and purpose comes from the people, businesses, industries and communities we engage with. From our origins until today, we’ve always been inspired by the role we can play in people’s lives – to keep them moving, to make journeys happen. Here at Ampol, we are proud of our heritage as Australia’s only owned fuel brand.
For over 100 years we have supported Australians to travel far and wide, and we’ll be here for 100 more powering better journeys for today and tomorrow.
Tech, Digital & Data @ Ampol
As we embark on our digital transformation, we are committed to making Ampol easier to work with and within, enhancing every interaction through innovative solutions.
Our approach is anchored in data-driven decision-making and advanced technology integration, allowing us to create seamless and personalized customer experiences that truly resonate. By prioritizing value-based decisions and outcomes, we ensure that our digital transformation will drive meaningful impact and measurable outcomes.
We are dedicated to empowering our business through technology-enabled differentiation, strengthening our foundations to build sustainable value for the future. Our team thrives on the challenge of innovation—dreaming up big ideas, questioning the norm, and tackling complex problems. Together, we are shaping a future that not only meets the needs of today but anticipates the demands of tomorrow.
Join us as we embrace this journey of transformation, committed to delivering exceptional value and experiences that make a lasting impact on our business, customers and industry.
About the role:
The Data, Analytics & Ai team harness our data to act faster, make better decisions, serve customers better, and drive growth through improved operations and innovation
The Customer Analytics Manager is responsible for setting strategy and leading execution of customer analytics initiatives to deliver insights and generate value from customer data. The role supports the execution of the broader customer strategy with a deep connection to digital and technology platforms, marketing execution, and loyalty.
You’ll take us further by:
- Lead the development and delivery of roadmaps and initiatives to support the customer analytics across the enterprise including Consumer Strategy, Loyalty, Energy Solutions, B2B card products, Digital, and Convenience Retail
- Partner with relevant stakeholders across product, marketing, digital, and customer to define new opportunities across the customer lifecycle and influence decisions through customer insights and group wide thinking on customer
- Oversee team of analysts in delivery of high-quality analysis to support project/product decision making, including delivery of descriptive and predictive modelling
- Collaborate with technology stakeholders to deliver and operationalise customer data products within technology platforms
We’d love it if you have:
- Demonstrated experience working in an enterprise customer analytics capability responsible for driving value through data analytics and insights
- Broad understanding of customer analytics opportunities in different business functions and platforms including segmentation, personalisation, offer targeting, testing and offer measurement, loyalty propositions, product management, and lifetime value
- Demonstrated strength in using both quantitative analytics and qualitative insights to influence decision making
- Ability to lead a team hands-on to analyse large scale data sets using SQL and python including delivering data products, reporting, modelling, and other solutions
- Familiarity with digital marketing channels incl. clickstreams, web tags, cookies, customer service interactions, and email marketing.
We’ll take you further by:
- Our total remuneration is competitive. This is across base salary, a performance incentive, employee share offers and a 25% discount on Fuel for two privately used cars!
- We are flexible. Many of our teams have embraced hybrid work, balancing time spent remote working, with time spent at an office to connect and work together where it adds value.
- We value recognition. We have an internal recognition platform amplifying the achievements of those who do great work and demonstrate our capabilities and values.
- Career development and learning opportunities including LinkedIn Learning and other tailored training solutions.
- BabyCare Package - financial and flexible support for parents transitioning back to work.
- Need some wheels? Novated Lease options are available.
- Invest in your future with the Employee Share Scheme
- Access to Ampol's Benefits & Recognition platform providing you access to retail discounts and cashbacks at over 500+ retailers in Australia that assist with everyday living expenses
- Care for your Community. Spend one paid day a year volunteering with one of our Ampol Foundation partners.
We’re an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders (including if you identify as transgender). We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Ampol.