Customer Collections Agent

• 12 month contract 
• Sydney NSW | Alexandria Head Office 

About Ampol

We are proud of our heritage. We have been powering better journeys for all Australians for over 100 years. As Australia’s very own fuel brand we are committed to making those journeys easier by meeting Australia’s needs at every step with the care and service we all deserve. And, as we grow, we continue to evolve, to ensure we have low carbon solutions that will meet the needs of our customers well into the future. 

About the role

In this role, you will be working proactively and reactively to support a designated ledger of Ampol’s 70,000+ active Customer base, by working with both internal and external stakeholders to ensure that monies owed to Ampol are paid on or ahead of their due date.

Key Responsibilities:

• Ensure customer payment terms are appropriately setup in the relevant systems
• Support the creation of bespoke reporting solutions to support customer on-time payments
• Perform pro-active collections activities for Customers who have a history of late payment or who have been identified as a potential credit risk
• Reconcile accounts to clarify or confirm overdue amounts to be collected
• Make outbound collection calls and draft written communications to Customers who are overdue or whose payment has been dishonoured
• Process payments and investigate unallocated monies sitting on accounts/banking GLs

About you

You will be a team player with strong communication skills, have a proven ability to provide a seamless customer experience, and work well under pressure. As a problem solver with high attention to detail, you will be able to review and reconcile accounts and be comfortable contacting customers for payments owing to Ampol.

Key skills and experience

• Passion for providing high quality customer support and motivated to continuously improve and develop your knowledge and skills in your role
• Strong attention to detail
• Strong communication skills, in particular effective listening skills 
• Proficient knowledge of Microsoft Excel
• Experience in a Retail or Call Centre considered, Accounts Receivables experience preferred

Our benefits

• Our total remuneration is competitive. This is across base salary, a performance incentive, employee share offers and a 25% discount on Fuel for two privately used cars!
• We are flexible. Many of our teams have embraced hybrid work, balancing time spent remote working, with time spent at an office to connect and work together where it adds value.
• Remote Working: Support for up to 3 months remote international working (conditional to 5 days paid leave for every 30 days of remote work).
• We value recognition.  We have an internal recognition platform amplifying the achievements of those who do great work and demonstrate our capabilities and values.
• Career development and learning opportunities including LinkedIn Learning and other tailored training solutions.
• Paid Parental Leave - up to 12 weeks paid Parental leave, and up to a year off (unpaid). In addition to the 12 months of unpaid parental leave, employees may apply for a further 12 months of unpaid parental leave (a total of 24 months for each birth)
• BabyCare Package - financial and flexible support for parents transitioning back to work.
• Need some wheels? Novated Lease options are available.
• Invest in your future with the Employee Share Scheme
• Leave Options – We offer wellbeing leave and leave purchasing  
• Care for your Community. Spend one paid day a year volunteering with one of our Ampol Foundation partners. 

We’re an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders (including if you identify as transgender). We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Ampol. 

Applications close on Thursday 20 March 2025.