Process Service Designer

About Ampol   

Powering better journeys, today and tomorrow. 

Our company has always been about more than fuel. Fuel may be the foundation of our business, but our motivation and purpose comes from the people, businesses, industries and communities we engage with.  From our origins until today, we’ve always been inspired by the role we can play in people’s lives – to keep them moving, to make journeys happen. Here at Ampol, we are proud of our heritage as Australia’s only owned fuel brand.   

For over 100 years we have supported Australians to travel far and wide, and we’ll be here for 100 more powering better journeys for today and tomorrow.

Tech, Digital & Data @ Ampol

As we embark on our digital transformation, we are committed to making Ampol easier to work with and within, enhancing every interaction through innovative solutions.

Our approach is anchored in data-driven decision-making and advanced technology integration, allowing us to create seamless and personalized customer experiences that truly resonate. By prioritizing value-based decisions and outcomes, we ensure that our digital transformation will drive meaningful impact and measurable outcomes.

We are dedicated to empowering our business through technology-enabled differentiation, strengthening our foundations to build sustainable value for the future. Our team thrives on the challenge of innovation—dreaming up big ideas, questioning the norm, and tackling complex problems. Together, we are shaping a future that not only meets the needs of today but anticipates the demands of tomorrow.

Join us as we embrace this journey of transformation, committed to delivering exceptional value and experiences that make a lasting impact on our business, customers and industry.

About the role:

Ampol’s Delivery team acts as strategic enabler to our transformation and our operating model, ensuring we responsibly invest in the right priorities to maximise value, consistently deliver impactful outcomes and align Tech, Digital & Data to Ampol Group’s strategic goals and outcomes.

The Process/Service Designer will drive process design and optimisation to increase operational excellence, reduce waste, ensure consistency, improve role clarity, streamline operations, and deliver measurable time savings and stakeholder satisfaction across TDD.

You’ll take us further by:

• Develop consistent, optimised operational processes and ways of working across TDD. Analyse and understand current processes across multiple teams to identify opportunities for reuse.
• Undertake process and service mapping and design including definition of roles and responsibilities, workflows, technology and tooling needs, and governance components to ensure streamlined, simple processes that eliminate waste and inefficiencies while supporting stakeholder expectations.
• Conduct research, facilitate workshops, and prototype solutions by analysing data and current ways of working, ensuring alignment with TDD objectives.
• Collaborate with stakeholders to gather insights, validate proposed changes, and support implementation.
• Maintain and update process documentation, track adoption, and measure success based on efficiency gains, time savings, and stakeholder satisfaction.

We’d love it if you have:

• Experience mapping, designing, implementing, and analysing processes, identifying inefficiencies, and optimising workflows using service design, systems thinking, and HCD principles.
• Strong stakeholder engagement, facilitation, collaboration, and research skills to gather insights, validate improvements, and support implementation.
• Ability to maintain process documentation in an accessible and centralised knowledge base, track adoption, and measure success based on efficiency, time savings, and stakeholder satisfaction.
• Familiarity with process optimisation and waste reduction initiatives, process governance and measurement, and continuous improvement methodologies to increased operational efficiency and scalability.

We’ll take you further by:

• Our total remuneration is competitive. This is across base salary, a performance incentive, employee share offers and a 25% discount on Fuel for two privately used cars!
• We are flexible.  Many of our teams have embraced hybrid work, balancing time spent remote working, with time spent at an office to connect and work together where it adds value.
• We value recognition.  We have an internal recognition platform amplifying the achievements of those who do great work and demonstrate our capabilities and values.
• Career development and learning opportunities including LinkedIn Learning and other tailored training solutions.
• BabyCare Package - financial and flexible support for parents transitioning back to work.
• Need some wheels? Novated Lease options are available.
• Invest in your future with the Employee Share Scheme
• Leave Options – Up to 6 weeks annual leave and additional Wellbeing leave days.
• Access to Ampol's Benefits & Recognition platform providing you access to retail discounts and cashbacks at over 500+ retailers in Australia that assist with everyday living expenses
• Care for your Community. Spend one paid day a year volunteering with one of our Ampol Foundation partners. 

We’re an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders (including if you identify as transgender). We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Ampol.