Senior Manager, Operations
Date: 5 Jun 2025
Location: Alexandria Head Office, New South Wales, Australia
Company: Ampol
About Ampol
Powering better journeys, today and tomorrow.
Our company has always been about more than fuel. Fuel may be the foundation of our business, but our motivation and purpose comes from the people, businesses, industries and communities we engage with. From our origins until today, we’ve always been inspired by the role we can play in people’s lives – to keep them moving, to make journeys happen. Here at Ampol, we are proud of our heritage as Australia’s only owned fuel brand.
For over 100 years we have supported Australians to travel far and wide, and we’ll be here for 100 more powering better journeys for today and tomorrow.
Tech, Digital & Data @ Ampol
As we embark on our digital transformation, we are committed to making Ampol easier to work with and within, enhancing every interaction through innovative solutions.
Our approach is anchored in data-driven decision-making and advanced technology integration, allowing us to create seamless and personalized customer experiences that truly resonate. By prioritising value-based decisions and outcomes, we ensure that our digital transformation will drive meaningful impact and measurable outcomes.
We are dedicated to empowering our business through technology-enabled differentiation, strengthening our foundations to build sustainable value for the future. Our team thrives on the challenge of innovation—dreaming up big ideas, questioning the norm, and tackling complex problems. Together, we are shaping a future that not only meets the needs of today but anticipates the demands of tomorrow.
Join us as we embrace this journey of transformation, committed to delivering exceptional value and experiences that make a lasting impact on our business, customers and industry.
About the role:
The Senior Manager, Operations sits within the Operations & Partnering function and plays a pivotal role in enabling the delivery of Technology, Digital, and Data initiatives that align with Ampol’s strategic goals. This role partners closely with business units to identify, prioritise, and implement high-impact initiatives, while ensuring reliable operational support and continuous service improvement. In addition, the role is responsible for fostering agility, automation, and continuous improvement—while overseeing the performance, scalability, and resilience of Ampol’s infrastructure and operations.
You’ll take us further by:
- Overseeing the performance, reliability, and scalability of technology infrastructure, including networks, servers, cloud platforms, and end-user systems.
- Support the transition to a modern DevOps operating model, fostering a culture of agility, automation, and continuous improvement across infrastructure and operations.
- Ensuring high-quality IT service delivery aligned to business objectives, SLAs, and customer experience expectations.
- Leading agile operational practices to enhance responsiveness, streamline processes, and improve time to resolution across the service lifecycle.
- Managing the end-to-end resolution of technology incidents, including root cause analysis, problem management, and preventative action planning.
- Governing and approving change activities in collaboration with the change management team, ensuring compliance with both standard and expedited change protocols.
- Coordinating annual disaster recovery testing and championing ongoing improvements to service monitoring, alerting, reporting, configuration management, and operational readiness.
- Supporting Ampol’s risk, compliance, and cyber governance frameworks through active participation in audits, assessments, and mitigation planning.
We’d love it if you have:
- Demonstrated experience leading operations teams within complex, highly dependent environments at scale
- Experience leading operations teams through transformation, with a strong track record of delivering scalable, reliable, and secure IT services.
- Proven experience leading and developing high-performing teams, managing engineering functions, external vendors, and overseeing incident and problem management processes.
- Solid technical knowledge of Microsoft ecosystems, networking, cloud infrastructure/ hybrid cloud environments.
- Demonstrated ability to build and maintain productive vendor partnerships and internal stakeholder relationships.
- A strong interest in IT service orchestration, with hands-on experience in automation tools, reporting frameworks, and continuous improvement initiatives.
We’ll take you further by:
- Our total remuneration is competitive. This is across base salary, a performance incentive, employee share offers and a 25% discount on Fuel for two privately used cars!
- We are flexible. Many of our teams have embraced hybrid work, balancing time spent remote working, with time spent at an office to connect and work together where it adds value.
- We value recognition. We have an internal recognition platform amplifying the achievements of those who do great work and demonstrate our capabilities and values.
- Career development and learning opportunities including LinkedIn Learning and other tailored training solutions.
- BabyCare Package - financial and flexible support for parents transitioning back to work.
- Need some wheels? Novated Lease options are available.
- Invest in your future with the Employee Share Scheme
- Access to Ampol's Benefits & Recognition platform providing you access to retail discounts and cashbacks at over 500+ retailers in Australia that assist with everyday living expenses
- Care for your Community. Spend one paid day a year volunteering with one of our Ampol Foundation partners.
We’re an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders (including if you identify as transgender). We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Ampol.