Senior Systems Analyst

About Ampol    

Powering better journeys, today and tomorrow.  

Our company has always been about more than fuel. Fuel may be the foundation of our business, but our motivation and purpose comes from the people, businesses, industries and communities we engage with.  From our origins until today, we’ve always been inspired by the role we can play in people’s lives – to keep them moving, to make journeys happen. Here at Ampol, we are proud of our heritage as Australia’s only owned fuel brand.    

For over 100 years we have supported Australians to travel far and wide, and we’ll be here for 100 more powering better journeys for today and tomorrow.  

Tech, Digital & Data @ Ampol  

As we embark on our digital transformation, we are committed to making Ampol easier to work with and within, enhancing every interaction through innovative solutions. 

Our approach is anchored in data-driven decision-making and advanced technology integration, allowing us to create seamless and personalized customer experiences that truly resonate. By prioritizing value-based decisions and outcomes, we ensure that our digital transformation will drive meaningful impact and measurable outcomes. 

We are dedicated to empowering our business through technology-enabled differentiation, strengthening our foundations to build sustainable value for the future. Our team thrives on the challenge of innovation—dreaming up big ideas, questioning the norm, and tackling complex problems. Together, we are shaping a future that not only meets the needs of today but anticipates the demands of tomorrow. 

Join us as we embrace this journey of transformation, committed to delivering exceptional value and experiences that make a lasting impact on our business, customers and industry.  

About the role: 

 
The Enterprise Technology & Software Engineering team connect and build the technology tools that help our group work smarter, faster, and more efficiently. 

 
We achieve this by focusing on the configuration, development and continuous improvement of our Enterprise Technology platforms, our approach is seamless and iterative, prioritizing agility and adaptability. By integrating modern engineering approaches and fostering a culture of constant innovation, we ensure that our core building blocks not only support current needs but also scales effortlessly for future growth. 

This position is responsible for support, maintenance, and ongoing development of Ampol’s Salesforce platform. You will work closely with B2B and Customer Service to identify current and future requirements and recommend, develop, and implement solutions in line with the wider enterprise technology architecture.  

You’ll take us further by: 

• Maintaining the performance and integrity of Salesforce platform  
• Periodically review the systems capability and capacity to ensure they meet the requirements of the business. 
• Technical Developments Recommendation: Discuss and recommend technical developments to improve the quality of the website/portal/applications software and supporting infrastructure to better meet users' needs. 
• Conduct impact analysis and risk assessments for proposed Salesforce changes, ensuring minimal disruption to existing business operations. 
• Develop and maintain detailed documentation including process flows, data models, and system configuration guides for ongoing support and compliance. 
• Serve as a liaison between stakeholders and technical teams, ensuring seamless communication and effective delivery of Salesforce-based solutions. 
• Lead user acceptance testing (UAT), training sessions, and post-deployment support to ensure successful adoption of new Salesforce features and enhancements. 
• Stay up to date with Salesforce platform updates, releases, and industry trends to proactively recommend innovative solutions and maintain system relevance. 

We’d love it if you have:  

• Certified Salesforce Administrator - with extensive hands-on experience in Salesforce Sales and Service Cloud. 
• Demonstrated experience working as a Salesforce SME in large, complex enterprise environments – including incident response, service requests and working as a point of contact for the wider business.  
• Strong foundational knowledge of IT systems - both applications and infrastructure -including development lifecycles, operational best practices, and change management frameworks 
• Excellent organisational skills and the flexibility to adapt to shifting priorities while maintaining a strong customer focus. 
• Exceptional written and verbal communication skills, with experience working across a range of technical and non-technical stakeholders  
• Capable of managing and prioritising multiple requests, balancing urgency with long-term value delivery. 
• Experience working autonomously - Independently reviews requirements and develops actionable plans; able to guide others with technical insight when needed. 
• Expertise in gathering, documenting, and modelling user requirements using tools like data flow diagrams, process maps, use cases, and user stories. 

We’ll take you further by: 

• Our total remuneration is competitive. This is across base salary, a performance incentive, employee share offers and a 25% discount on Fuel for two privately used cars! 
• We are flexible.  Many of our teams have embraced hybrid work, balancing time spent remote working, with time spent at an office to connect and work together where it adds value. 
• We value recognition.  We have an internal recognition platform amplifying the achievements of those who do great work and demonstrate our capabilities and values. 
• Career development and learning opportunities including LinkedIn Learning and other tailored training solutions. 
• BabyCare Package - financial and flexible support for parents transitioning back to work. 
• Need some wheels? Novated Lease options are available. 
• Invest in your future with the Employee Share Scheme 
• Access to Ampol's Benefits & Recognition platform providing you access to retail discounts and cashbacks at over 500+ retailers in Australia that assist with everyday living expenses 
• Care for your Community. Spend one paid day a year volunteering with one of our Ampol Foundation partners.   

We’re an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders (including if you identify as transgender). We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Ampol.