Procurement Operations Specialist

About Ampol Trading & Shipping

Our purpose at Ampol is to power better journeys today and tomorrow. Our Trading and Shipping team is key to achieving this, not only supplying our customer’s needs today, but evolving as the energy transition takes place to supply our customers well into the future.

We take pride in our people and value innovation, sustainability, and customer satisfaction. If you’re a professional committed to excellence, Ampol is looking for you.

About the role

The Ampol Procurement Support team provides support to the Ampol Group through a shared delivery model that focuses on operations, governance and analytics. The APS team drives service delivery excellence, promotes Procurement best practice and continuous improvement for the Ampol Group.

This role, reporting to the APS team lead, is responsible for providing operational support to the procurement team and stakeholders across the group on Source to Pay (S2P) systems and processes.

Key responsibilities

Operational System and Process Support

• Support the end to end development of systems and processes including process mapping, communications, testing, change management strategies and training in order to improve the key processes and gain efficiencies.
• Provide systems help desk support to end users to support the use of the procurement system(s) such as APP (Jaggaer), Concur and AmpolBuy (SAP) and achieve efficiencies in the procurement end to end process.
• Provide functional system support for the team where required
• Review purchase orders and spend commitments to ensure compliance to policies and agreed strategies
• Educate business partners on procurement policies, systems and practices
• Identify, report and escalate governance risks

Data Analytics and Reporting

• Prepare periodic reports as per agreed SLA for Procurement and other stakeholders as required
• Conduct regular governance reporting to monitor policy compliance

Align with Business Partners

• Work with IT, business partners, the service provider(s) and other stakeholders to develop and maintain consistent, shared, accurate and robust data management processes and use of the system(s).
• Act as a liaison between procurement and IT to ensure efficient delivery of systems related projects.
• Engage with business partners to understand their requirements and identify opportunities to enhance the system(s) to meet these requirements.
• Perform administrative tasks required to support the procurement system(s).
• Manage any other requests from team lead and PLT.

Agile Robust Processes, Systems

• Log, action, close and escalate as required in all enquiries received.
• Documenting and testing changes to Procurement Systems
• Identify common problems and create Q&A, tools and training and/or submit a systems change request as required to resolve issues and enhance the use of the system.
• Manage and enhance current procurement systems to better support the efficient and effective delivery of services and develop and implement new systems where there is a business case to justify change.
• Actively manage the quality and usefulness of the procurement data stored in all relevant systems.
• Support new enhancements/system changes including testing, training, implementation, procedures and guidelines creation required.

People, Innovation and Culture

• Support the end users of the procurement systems.
• Provide training and tools as required.
• Draft reports and presentation on usage of system(s). Manage administration, access, master data for the relevant procurement system(s).
• Liaise with IT and support the Procurement Leadership Team (PLT) and Procurement Team Lead in developing business cases for new systems required to support the function.

Who are we looking for

This role will act as a SME on all things system and process within Procurement, providing strong partner and stakeholder engagement and driving continuous improvement with a strong focus on governance and mitigating risk.  The ideal candidate will bring an ability to understand and navigate multiple systems and processes throughout the procurement lifecycle and build and manage cross functional relationships within a complex environment. The ability to communicate effectively, influence and bring a collaborative energy will be required to grow and maintain trust with stakeholders.

The candidate will be technologically and process savvy and will be able to analyse existing processes and provide recommendations for improvement and efficiencies. An effective problem solver who has a drive to dig below the surface to identify and resolve root cause issues and develop solutions with long term results.

The successful candidate must be team oriented and bring a positive, inclusive mindset.

Qualifications & experience

• 1 to 3 years experience supporting internal and/or external stakeholders on processes and sytems, including developing & delivering training to business partners.
• SAP experience (procure-to-pay)
• Intermediate to advanced excel
• Experience in sourcing, contract management, procurement systems implementation or transformation or other relevant analyst role

Skills & Knowledge

• Driven self-starter who delivers results
• Analyse data and interpret results to reach transparent and defensible decisions.
• Advanced analytical skills with strong capacity for proactive problem identification and solution development
• Knowledge of best-in-class procurement practices and processes
• Strong people skills including ability to effectively communicate and engage business users and key stakeholders
• Ability to communicate and train users across all levels in the Business
• Commitment to continuous improvement
• Demonstrate high financial and numerical literacy to interpret quantitative data and reach sound and consistent conclusion.
• Business knowledge, understanding of business processes, external supplier markets, procurement end-to-end processes and best practices.
• Developing experience in managing projects
• Willingness to take on new tasks as the company grows and evolves

At Ampol, we’re committed to creating a workplace where everyone feels valued and respected. We embrace and celebrate diversity in all its forms, recognizing that it makes our organization stronger. We encourage applications from people of all ages, backgrounds, identities, and experiences. We invite you to bring your whole self to Ampol.

Want to take your career to the next level? Apply today.